Terms Of Service

Courier Rates:

  • R 1,00 - R 2500,00 = R 250,00
  • R 2500,00 + = 10% of the value of the order


Please take note of the following:

  1. Orders will be valid for seven (7) days only.
  2. Please ensure that all the information that you supplied is correct.
  3. You will receive a final quotation from us whereby we will confirm the stock availability and our banking details in order for you to make the payment (EFT).
  4. Once we have received your cleared funds in our account, our Elves in the dispatch department will start packing the order.
  5. Normally they take between 2-3 days but this might take a bit longer during the festive season.
  6. They will contact you once the order is ready for collection or advise that the courier has collected the goods.
  7. Please bear in mind that the courier services take between 3–5 working days for delivery depending on the final destination.
  8. When you are sending your own courier please ensure that they mention your order number for easy reference.
  9. We do not offer cash refunds but can exchange a product for you within 7 days of purchase.
  10. Returned goods must be accompanied with the invoice and original packaging.
  11. No courier fees can be refunded.
  12. In case where a stock item has been sold after we have received your payment, we will refund you or suggest a similar product.


Please do not hesitate to contact us for more information or assistance.

Blessings from all the Elves at Santa’s Warehouse.

Tel: 086 999 0440

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